Delete your data

Effective 14 October 2026

Stopping messages

Send STOP to the AgentBI number on WhatsApp, as a message on its own. UNSUBSCRIBE, ACHA, SIMAMA, REMOVE ME and SITAKI TENA work too. This takes effect immediately and automatically: we stop every message, including any already waiting to be sent, we record that you asked us to stop so that we can honour it, and we reply once to confirm. The word inside a longer message does not stop anything by itself, so send it on its own.

Stopping is final for now: there is no way to rejoin by message, and we do not enrol a number again after it has sent STOP. If you have a question about it, email admin@agentbi.org.

Stopping is not deletion. What we already hold about you stays, as our privacy policy describes. If you want it deleted as well, ask for that too — below.

Deleting your data

Send DELETE to the AgentBI number on WhatsApp, as a message on its own. DELETE MY DATA and FUTA DATA YANGU work too. That stops every message straight away, as STOP does, and records your request. If you have had AgentBI messages before, we reply once to confirm.

You can also email admin@agentbi.org from any address, with the mobile number you used with AgentBI. A person reads it and arranges the rest with you. WhatsApp is the quicker route: it records your request the moment you send it.

If you want a copy of your data, ask for it first by sending MY DATA (see our privacy policy). Erasing your data also erases any copy we prepared for you.

What happens next

• We act on a request sent on WhatsApp within 14 days of your message. Our system records only those; an email is read and followed up by a person.
• First, a member of our team checks that the number is still yours, because phone numbers are passed on to new people and an erasure cannot be undone. We call the number and ask your full name, or you show your national ID card in person. If we cannot confirm it is you, we erase nothing, and the person responsible for data protection at AgentBI decides what follows.
• Once a person approves it, our system carries out the erasure within minutes, and then checks that nothing of yours is left in our live database.
• We erase your number and WhatsApp id, the name and region on your record, the words of every message between you and AgentBI, your onboarding answers, your agent or supervisor record, and your details in the copy we keep of what your agribusiness sent us.
• We ask WhatsApp (Meta) to delete its copies of the voice notes and files you sent us. We have not been able to confirm that Meta does so. Meta's documentation, though not its contract with us, says it keeps messages for at most 30 days, and as we read it that includes voice notes and files. Copies in Meta's backups, and what Meta keeps for itself, may last longer.
• Our database is backed up once a day and the 14 most recent backups are kept, so a backup taken before the erasure still holds your data until it is replaced: up to 14 days after the erasure. If we ever restore a backup, we erase you again before it is used.

What we keep

These stay, with nothing in them that names you or gives your number:

• a one-way code made from your number and ids, so that we do not import or enrol you again, and notice if that number writes to us;
• the record of your consent and of your request, without your number;
• the sales and activity records your agribusiness sent us, which it can still match to you from its own systems;
• the decisions our system made about you, and any research group you were in;
• a log of what happened and when, without the words: which messages were sent and delivered, the steps you went through, changes your agribusiness reported such as your start and leaving dates, and the region you worked in;
• an audit trail of what our system did, which names people only by id.

Whether we may keep these is a question we have put to our lawyers. Our system logs and fault reports name people only by our own ids, which lead nowhere once your record is erased.

What we cannot delete

Records held by your agribusiness in its own systems, such as its sales and employment records, are controlled by the agribusiness, not by AgentBI; ask the agribusiness directly if you want those deleted too. We may tell your agribusiness that you asked us to erase your data, naming you only by the id it uses for you; whether we should is also a question for our lawyers. Messages already delivered to your own phone stay on your phone. Meta keeps its copies of our messages on our behalf, under its terms with us, as our privacy policy describes. What Meta and WhatsApp hold for themselves, such as what Meta uses to keep WhatsApp safe and secure and what WhatsApp holds about your own WhatsApp account, falls under their own privacy policies, and we have not established everything that includes or how long they keep it. Google may keep what its AI model was sent for a period Google sets, which we have not established.

Your other rights over your data, and who to complain to, are in our privacy policy.